Call Centre and Lead Management Services

Journey’s call centre lead management services have been designed to complement our affinity digital marketing tools – facilitating seamless integration of prospects into call centre sales fulfilment.

Our call centre software and sales services offer:
  • End to end marketing and sales campaign management
  • Real time sales engagement on response based “hot leads”
  • Dashboard and cubes analyzing all campaign management aspects

 

Value

Journey understands a Corporates need to add value to customers whilst maximising returns. These objectives may often be in conflict and only achieved through Marketing Innovation and Product Development. However, “business as usual” pressures often delay new initiatives or divert attention away from innovation.

Impact

Journey’s Digital Marketing and Call Centre capabilities are positioned to drive sales and marketing projects on behalf of our customers and business partners. This allows Journey to test market new product sales or affinity strategies with minimal impact on core business activities.

Capacity

Additionally Journey’s Call Centre services offer “spillover” capacity allowing Corporates to seamlessly outsource components of their sales process.